Ameranth Wireless is a leading provider of wireless system software to the hospitality and health care markets. Web Site: www.ameranth.com

Situation
Motivating Forces

• Cleanliness isn’t just important-it is the number one characteristic that travelers look for when choosing their accommodations, according to a AAA survey.
• Paper and Pencil types of room inspection forms make it very hard to analyze the data collected for any useful, learning purposes.
• Without a proper system in place, it is very hard to track how room attendants are doing, and if there is any improvement in job performance.

Solution

• 21st Century Hotel® 21st Century Hotel Inspection & Survey Software comes pre-loaded with three useful inspection surveys, which can be tailored to an individual hotel’s needs. Each question is weighted and has space for comments to be entered.
• The software is highly customizable to allow managers to add their own custom surveys for such things as common area inspection or even a guest satisfaction survey.
• Odyssey ActiveSync Middleware provided the means to synchronize the information collected on the mobile device with the desktop software. Once the data from the handheld computers is loaded into the back office software, valuable reports can be generated.

Benefits
The 21st Century Hotel® Room Inspection & Survey Software allows hotel operators to track their housekeeping staff’s performance by recording housekeeping inspection survey data on to Microsoft® Windows® powered Pocket PC handheld computers. The information is then uploaded on to the back office software, where it is analyzed and reports are generated. Hotel operators may choose between focusing on missed items or statistics about their personnel’s work patterns. This valuable information can be used to prepare training plans, evaluate employees, and identify and correct improper procedures.

Technology
Odyssey Wireless Synchronization, Handheld Device, Database Management, Magnectic strip data capture. Information Display and Collection.